Help Center
Answers to the most frequently asked questions at 7baji
From opening an account to bonuses, deposits and withdrawals, games and security — you will find clear answers to everything on this page.
7baji is an online betting and casino platform for players in Bangladesh, operated entirely in Bengali. Reading through the question and answer sections below will answer most of your questions about account registration, depositing money via bKash or Nagad, collecting bonuses, cricket betting and responsible gaming. If you still have questions, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
5 Questions
To open an account at 7baji you need an active mobile number and a valid national ID card or passport. You must enter your correct name, date of birth and contact details in the registration form. The verification process is quick and done entirely online. Please note that only people aged 21 or older are allowed to open an account.
No. According to 7baji's rules, each person is allowed only one account. If you try to open multiple accounts using the same device, phone number or ID, those accounts may be suspended and any deposited funds may be held. This rule is strictly enforced to ensure fair play.
Click the "Forgot password?" option on the 7baji login page. Enter your registered mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process takes just a few minutes. If you have trouble, contact us via live chat.
Account verification is usually completed shortly after the required documents are submitted. Uploading clear photos of the required documents speeds up the process. In complex cases it may take a little longer. Large withdrawals may be delayed if verification is not complete, so it is wise to submit your documents in advance.
Yes. The entire 7baji website is mobile-friendly. You can use it directly through the browser on any Android or iOS smartphone. Betting, slots, live casino — every feature works just as well on a phone screen. There is no need to download a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
5 Questions
Deposits to 7baji via bKash are generally instant — your account is credited as soon as the transaction is successful. The minimum deposit amount is ৳300. Use the correct reference number on the bKash payment page, otherwise your credit may be delayed. If you have any issues, let us know via live chat.
Yes. At 7baji you can deposit and withdraw using all three mobile banking methods — bKash, Nagad and Rocket. The minimum deposit amount is ৳300 for all methods and the process is equally simple and fast. Choose whichever method you are most comfortable with.
The standard processing time for withdrawals from 7baji is 10 to 45 minutes. The minimum withdrawal amount is ৳500. If your account verification is complete and you have provided the correct mobile number, the process is usually quick. During busy periods it may take a little longer.
7baji does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad or Rocket may apply their own transaction charges, which depend on the policies of the respective mobile banking provider. Before making a transaction, check the charges in your mobile banking app.
If a withdrawal is rejected, first check whether your account KYC is complete and whether the wagering requirements on any active bonus have been met. If everything looks fine, contact our support team via live chat straight away. They will identify the reason and resolve it quickly.
Games and How to Play
Games and How to Play
5 Questions
To bet on BPL (Bangladesh Premier League) matches at 7baji, go to the cricket section and select the match you want. A variety of betting markets are available including match winner, top batter, sixes and fours, and over/under. Check the odds carefully before placing a bet and play within your budget.
Slot games are driven by a random number generator (RNG), so every spin is completely independent. There is no guaranteed winning strategy. However, managing your bet size and session time, starting with lower-volatility games, and understanding game features such as triggering bonus rounds can be helpful.
The live casino gives you the chance to play with real dealers from well-known providers such as Evolution Gaming and Ezugi. Games available include live baccarat, roulette, live blackjack and more. With a high-speed internet connection you can play seamlessly and without interruption on your phone or laptop.
RTP (Return to Player) is the theoretical average percentage of total wagers that a game returns to players over the long term. For example, an RTP of 96% means that on average ৳96 is returned for every ৳100 wagered over the long run. All games at 7baji are from verified providers and fair play is guaranteed.
The 7baji system saves the game state on the server side. Usually, reconnecting will automatically restore your game or bet. If any bet or winnings are affected due to a connection issue, check your transaction history. If the problem persists, contact live chat — the support team will review the records and resolve the matter.
Bonuses and Promotions
Bonuses and Promotions
5 Questions
New members at 7baji receive a 100% welcome bonus on their first deposit, up to a maximum of ৳15,000. This means if you deposit ৳5,000 you will receive an additional ৳5,000 as a bonus. To claim the bonus, select the designated bonus option during registration or on the deposit page. It is important to read the applicable terms and conditions.
A wagering requirement is the multiplier that determines how much you need to bet before bonus funds become withdrawable. The wagering requirement for the 7baji welcome bonus is 25 times. This means if you receive a ৳1,000 bonus you must place a total of ৳25,000 in eligible bets before you can withdraw. Bets on certain games may not count toward the bonus — check the terms and conditions.
The 7baji VIP program has four tiers — Bronze, Silver, Gold and Platinum. You move up automatically through regular play. Cashback of up to 0.2% is available at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
Most bonuses can be used on slots and casino games. Some bonuses may be restricted to specific game categories or games from specific providers. The list of eligible games is stated on the 7baji promotions page or in the terms and conditions of the relevant bonus. It is a good idea to read the terms before playing.
Various special promotions run at 7baji from time to time, which may include referral offers. Check the promotions page regularly for the latest offers or ask via live chat. Full terms and conditions of active promotions are always published on the website.
Security and Responsible Gaming
Security and Responsible Gaming
5 Questions
7baji uses SSL encryption technology to keep your personal information and transaction data secure. All payments are processed through secure third-party gateways. We will never ask for your mobile banking PIN or password. If you receive any suspicious messages, let us know via live chat.
Yes. 7baji takes responsible gaming seriously. You can request a temporary account suspension or self-exclusion for a specific period through live chat or email. Requests of this kind are acted on quickly and your decision is fully respected.
No. 7baji is for people aged 21 and over only. Age is verified during registration and ID may be requested during an account review. Accounts belonging to underage users are closed immediately and any deposited funds are returned.
7baji provides resources and information on responsible gaming. If you feel that gaming is having a negative impact on your daily life, relationships or finances, contact us via live chat. We will help you with self-exclusion, setting deposit limits or closing your account. Gambling is never a solution to a problem.
7baji support is available in Bengali via live chat 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. Live chat is the fastest option — in most cases you get an instant response. Phone and WhatsApp support are not available.
Need more help?
Live Chat
Click the live chat widget on the site for instant support in Bengali, available 24/7.
Email Support
For complex issues or to send documents, write to us at [email protected].
Terms and Conditions
To learn the full rules on bonuses, withdrawals and accounts, read the Terms and Conditions.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Open an account at 7baji today to get started.